Modernizing Global Payments: How Old National Bank Scaled International Operations While Navigating ISO 20022

Fast Facts

Industry

Financial Technology (PSP)

HQ

Toronto, ON

Start

2019

Solution

AxleConnect, Symmetree

Services

Swift gpi Services

Status

Completed

Key Quote

“Old National Bank successfully migrated critical Swift operations and achieved ISO 20022 readiness while bolstering client workflows.”

Introduction

Founded in 1834, Old National Bank is a premier regional lender with a dominant footprint across the Midwest and Southeast. As a top 25 U.S. banking institution with over $70 billion in assets, the bank specializes in tailored commercial and consumer banking, wealth management, and comprehensive mortgage services.

As Old National’s corporate client base expanded, international transaction volumes increased alongside expectations from clients for speed, transparency, and reliability. This growth exposed a reality many established banks now face: international demand for ONB’s high quality services was accelerating faster than the infrastructure supporting it.

Problem Statement

As Old National Bank set its sights on expanding its international business, it needed a trusted partner to support growth efficiently while navigating increasingly complex global banking standards. The bank partnered with Axletree, a global any-to-any financial connectivity and enterprise integration provider, to address three critical challenges:

  • Provider Transition: Old National Bank sought to migrate its Swift BICs from another Swift connectivity provider over to Axletree, to access more value-added services, enhanced hands-on support and on-going expert guidance.
  • Messaging Readiness: Internal systems lacked the ability to generate Swift-ready messages, creating operational friction.
  • ISO 20022 Compliance: With the industry-wide migration deadline approaching, Old National Bank needed to adopt the new MX messaging standard to avoid transaction rejections, delays, and additional fees.

What had once been manageable inefficiencies were turning into immediate operational and financial risk.

Without making a change, the bank faced:

  • Increased transaction rejections and repair costs
  • Delays impacting high-value corporate clients
  • Exposure to additional Swift fees
  • Risk of non-compliance with Swift mandates
  • Reputational risk at a moment of international expansion

The bank partnered with Axletree, a global any-to-any financial connectivity and enterprise integration provider, to address these critical challenges.

Key Challenges: A Closer Look

Initially, Old National Bank planned a straightforward migration of both BICs from its existing provider to a new solution. While early progress was encouraging, as the project advanced, a combination of technical, operational, and regulatory hurdles surfaced:

  • Staggered Migration
    • Old National Bank operated with two distinct BICs, one for foreign operations and one for domestic (U.S.) activity. While the original goal was to transition both BICs simultaneously to Axletree, evolving strategic priorities and technical constraints required a more phased and adaptive approach.
  • Messaging Gaps
    • The bank’s internal infrastructure was not equipped to produce Swift-ready messages, introducing inefficiencies and increasing reliance on manual intervention.
  • The ISO 20022 Migration Mandate
    • With the Swift migration deadline rapidly approaching, Old National Bank faced mounting pressure to adopt the new MX messaging standard to maintain uninterrupted transaction processing and avoid penalties.
  • Fixed Deadlines vs. Expanding Needs
    • As the project progressed, Old National Bank’s growth trajectory required additional features, integrations, and resources, placing added complexity on a timeline that could not shift.

The Decision Point

Old National Bank evaluated its options:

  • Extend legacy systems and absorb growing inefficiencies
  • Attempt a large internal build under regulatory pressure
  • Partner with a provider capable of bridging existing infrastructure with a future-proof build

Old National chose to partner with Axletree, not simply to meet the ISO 20022 mandate, but also to establish a scalable foundation for international growth.

Axletree’s Approach – Solution and Implementation

Axletree implemented Symmetree by Axletree® as a centralized integration layer designed to sit between Old National Bank’s existing systems and global messaging networks.

The implementation delivered the following benefits for the bank, with a focus on risk reduction, business continuity, and speed of execution:

  • Symmetree Integration with UI: A unified interface that provided visibility and control over all global messaging workflows
  • Custom Validation Logic: Built-in logic to identify, flag, and correct non-compliant messages before transmission
  • Infrastructure Optimization: Targeted adjustments to Old National Bank’s existing systems to enable Swift-ready message generation
  • Swift Service Bureau Resources: Expert operational support to manage messaging, connectivity, and compliance requirements
  • ISO 20022 Enablement: Direct support for meeting MX format requirements ahead of the mandated deadline
    Adaptive Project Delivery: Additional requirements were incorporated without compromising the original go-live date
  • Ongoing Guidance: Regulatory and process expertise to help Old National Bank navigate evolving Swift standards with confidence

Rather than forcing a wholesale system replacement, Axletree enabled Old National Bank to modernize both incrementally and decisively.

“Our relationship with Axletree provides ONB with the flexibility it needs to meet the client’s onboarding needs, especially when an expedited implementation is required,”

– Leslie Parnell, 

Senior Director, TM Client Experience

The Impact

By the time of the ISO 20022 deadline in November 2025, Old National Bank was fully prepared.

Furthermore, the bank emerged with:

  • Reduced friction in international payment processing
  • Faster onboarding of large corporate clients
  • Increased capacity to support higher transaction volumes
  • Improved operational efficiency through automation and validation


What began as a compliance-driven initiative ultimately improved both efficiency and revenue potential.

“Our partnership with Axletree has improved both Old National’s efficiency and revenue potential, without disrupting daily client workflows,” said Jason Berkowitz, Old National Chief Technology Officer. “We’ve seen reduced friction in international payment processing, faster onboarding for our large corporate clients, higher transaction volumes, and improved operational efficiency through increased automation and validation.”

“Whether clients are currently using our Swift services or exploring international payment solutions, our team is ready to discuss how the recent ISO 20022 changes might impact your operations,” said Joe Wicklander, Old National Treasury Management & Merchant Services President. “With this partnership we’ve significantly enhanced our Treasury Management offerings while strengthening our competitive position with corporate clients looking to leverage their investment in ERP systems.”

— ONB Team Members

A Repeatable Model for Banks at the Same Stage

Old National Bank’s experience reflects a challenge many mid-to-large banks now face—regulatory deadlines do not pause for internal transformation timelines.

By choosing a partner that could operate within existing constraints while preparing for what was next, Old National Bank significantly enhanced its treasury management offering and brought it to market faster than would have been possible internally.

Leveraging Axletree’s expertise enabled the bank to meet regulatory demands while simultaneously unlocking new revenue opportunities and strengthening its competitive position in international banking.

“Old National Bank exemplifies the kind of collaborative partnerships Axletree builds every day. By working closely together, we helped Old National Bank expand its Treasury Management capabilities, meet regulatory milestones, and drive meaningful profitability.”

– Jeff Ferguson
Axletree’s Managing Director of Sales
and Client Relationship