Case Management

Access direct, secure investigations for your transactions

Case Management is a powerful SWIFT initiative that provides a secure and organized way for financial institutions to communicate and resolve payment exceptions and investigations (E&I). Axletree helps institutions leverage Case Management, replacing outdated methods of phone calls and emails with a more structured, standardized messaging system.

Learn how Axletree can help your organization leverage case management
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Common Challenges

Achieve payment issue resolution in minutes or hours, not days, improving cash flow and customer satisfaction.

All case communication and records are kept in one central location, simplifying compliance and reporting.

Automate the exchange of information, freeing up your team from time-consuming phone calls and emails.

Gain clear, end-to-end view of the investigation process, ensuring everyone involved is on the same page.

Swift institutions will be mandated to switch to the ISO 20022 standard Case Management tool for all exception handling by November 2027. Adopting the tool now puts organizations far ahead of the curve in both compliance and competitive edge.

As a Swift Enabler Partner, Axletree enables access to Swift’s Case Management tool, so you can streamline your exception handling and achieve peace of mind for your business.

Unlock the power of case management

Why choose Axletree for

Swift case management services?

Native API 
capabilities

Access Swift’s Case Management through Axletree’s native APIs—secure, robust, and ready to support your financial messaging modernization journey.

Unparalleled expertise

With decades of experience in financial messaging, Axletree understands the nuances of cross-border payments and evolving Swift standards—ensuring you’re always ahead of the curve.

Cloud-based scalability

Our cloud-first approach allows you to scale seamlessly, delivering faster deployments, continuous updates, and robust security without disrupting your operations.

24/7/365 
global support

Rely on our around-the-clock technical specialists to resolve issues swiftly, reducing downtime and safeguarding critical payment flows.

Reduced infrastructure 
footprint

By utilizing our cloud-based solutions, you cut down on maintenance, reducing your internal IT footprint and freeing up resources for growth.

Advanced security measures

Protect every transaction with end-to-end encryption, multi-factor authentication, and comprehensive audit trails that meet strict industry regulations.

Future-proof architecture

Whether you need to make use of new Swift Essential services or emerging global standards, our solutions are built to evolve with industry innovations.

Custom solutions for your industry’s challenges

Ready to maximize your Swift Essentials package?

Case Management with Axletree is your gateway to more organized and secure exceptions & investigations handling. Our team is committed to implementing a robust solution that fits seamlessly into your current workflow and empowers you with best-in-class capabilities.

Unlock new levels of efficiency, security, and innovation with Axletree.