SWIFT Case Management provides a secure and organized way to financial institutions to communicate and resolve payment exceptions and investigations (E&I). Axletree helps institutions leverage Case Management, replacing outdated methods of phone calls and emails with a more structured, standardized messaging system.
As SWIFT moves toward mandatory adoption, organizations must prepare not only for new message formats, but also for changes to how investigations are received, processed, and resolved. These updates impact both technology and operations, requiring new workflows, system integration, and operational readiness.
Axletree helps financial institutions prepare for and manage this transition—ensuring efficient, compliant, and scalable investigation handling.
SWIFT Case Management is transforming how payment investigations are handled across the network.
Instead of relying on free-format messages such as MT199, institutions will use structured messages like CAMT.110 (investigation requests) and CAMT.111 (investigation responses). This shift improves transparency, tracking, and resolution times—but also introduces new operational requirements.
Case Management is not just a messaging change—it requires updates to workflows, systems, and how teams manage investigations.
Ensure readiness to receive CAMT.110 messages: Confirm your systems and teams can handle structured investigation requests.
Plan for structured response workflows: Prepare to send CAMT.111 responses and manage investigations within defined workflows.
Evaluate API integration capabilities: Determine whether to integrate Case Management into internal systems for streamlined operations.
Update operational processes and training: Align investigation handling procedures with the new structured model.
Manual and unstructured investigation processes Legacy workflows rely on free-format messages, leading to inefficiencies and limited visibility.
Lack of end-to-end tracking Difficulty tracking investigation status across counterparties can delay resolution and increase operational risk.
Integration gaps with internal systems Investigation handling is often disconnected from payment and operations platforms.
Increased operational burden Managing investigations manually requires significant time and resources across teams.
Transition from MT to structured messages Moving from MT199/MT299 to CAMT messages introduces new technical and process challenges.
Meeting upcoming SWIFT deadlines Institutions must prepare for mandatory adoption timelines while maintaining ongoing operations
Axletree enables organizations to integrate, manage, and optimize Case Management workflows within their existing systems.
Enable seamless processing of CAMT.110 and CAMT.111 messages within your payment and operations platforms.
Integrate SWIFT Case Management APIs to manage investigations directly within internal systems.
Track investigation status across counterparties with improved transparency and reporting.
Connect SWIFT Case Management with payment platforms, operations tools, and back-office systems.
Automate investigation handling to improve efficiency and reduce operational workload.
Adapt to evolving SWIFT requirements and expanded Case Management capabilities
Evaluate your current investigation processes and define a roadmap for SWIFT Case Management adoption.
Boost transaction speed, ensure compliance, and enhance communication with secure, reliable financial messaging integration.
Streamline premium collection, speed up claims, and improve reporting accuracy with financial and regulatory system integration.
Track payments in real time, optimize supply chain financing, and streamline operations with secure, scalable financial connectivity.
Enhance vendor payments, procurement, and cash flow by integrating financial messaging directly with enterprise systems.
Secure payments, automate claims, and maintain compliance with privacy standards to drive smoother, more efficient operations.
Simplify billing, payment collection, and financial forecasting with integrated financial messaging, ERP, and regulatory systems.
Automate transactions, subscriptions, and revenue management with secure integration across cloud, SaaS, and financial systems.
SWIFT Case Management represents a fundamental shift in how payment investigations are handled—moving from manual, unstructured communication to standardized, transparent workflows.
Institutions that prepare early will be better positioned to improve efficiency, reduce investigation times, and meet upcoming SWIFT mandates with confidence.
Axletree helps organizations navigate this transition by combining integration expertise, operational insight, and scalable solutions—ensuring your investigation processes are ready for the future of SWIFT.
Contact us to learn how Axletree can support your Case Management readiness and implementation.
